support

Welcome to AuXo Support

At AuXo, we believe every learner deserves access to meaningful, engaging education—wherever they are. If you need help using the app, setting up your child’s profile, or accessing educational content, you’ve come to the right place.

We’re here to support parents, educators, and learners every step of the way.

Frequently Asked Questions (FAQs)

Q: How do I create a profile for my child or student?
A: Open the app, tap “Get Started,” and follow the guided setup. You’ll select your child’s age group, preferred language, and learning goals. You can create multiple profiles under one account.

Q: Do I need Wi-Fi to use the app?
A: While some features require internet access, many lessons and games can be downloaded for offline use—perfect for learning on the go or in low-connectivity areas.

Q: Can I track my child’s progress?
A: Yes! The app includes a dashboard for parents and educators that shows learning milestones, subject focus, time spent, and areas for growth.

Q: Is AuXo really free?
A: Yes. Core learning modules are 100% free. Optional features like scholarship competitions, enhanced parent tools, or partner school content may be added in the future with notice.

Q: Is this app safe for young children?
A: Absolutely. AuXo follows strict child safety and data privacy guidelines, including COPPA compliance. There are no ads, and all content is educator-approved.

Technical Support

Having trouble with loading, sound, or login?

Try these steps first:

• Restart the app or your device.
   
• Make sure you have the latest version of AuXo.
   
• Check your Wi-Fi or mobile data connection.

Still stuck? Reach out to our friendly tech team:

📧 Email: info@auxoforkids.com
📞 Phone: (Mon–Fri, 9am–5pm EST): (833) 382-4072
🛠️ In-App Help: Tap the Help icon on the home screen

Accessibility & Inclusion

AuXo is committed to being a tool for every child.
We support:

• Text-to-speech
   
• High contrast visual modes
   
• Dyslexia-friendly fonts
   
• Language translation (coming soon in Spanish, French, Swahili, and more)

Need an accommodation or accessibility help?
Email us directly at: info@auxoforkids.com

Still Need Help?

If your question wasn’t answered above, we’re happy to help.

👉 Contact Us Directly:
📧 info@auxoforkids.com
📱 Message us through the in-app chat
📬 Mail: AuXo  | 780 Lynhaven Parkway, Suite 411, Virginia Beach, VA 22452

Thank You for Being Part of the AuXo Family

Together, we’re reimagining what learning looks like—one child, one device, and one community at a time.